THANKS!

Thank you all for signing up to usher/sell concessions. There are only 4 lobby guard spots left. Dec. 2, 11@ 7,16 and 17. Let me know if you can help then. Here is the information that I failed to post last time. I will post the updated schedule when I have all the spots filled, rather than send individual reminders via email.

Volunteer Information

Please send the House Manager, Carla Conover, an email when you have read these notes and/or have any questions.

Thanks.

pconover@entouch.net

Q: What time do I need to be at the Theater?

A: 1 hour prior to performance.

Q: What do I wear?

A: A big smile! Nice pants or skirt, nice shirt, a dress. ( It used to be called Sunday clothes.)

A name badge will be provided.

Q: What can I NOT wear?

A: Jeans, t-shirts, shorts, flip-flops or tennis shoes. You are representing HFAC. First impressions do matter.

Q: What are my job responsibilities?

A:

Lobby guard- (will also usher and sell concessions)

· We cannot leave the lobby unlocked and unattended so one volunteer needs to stay in the lobby during the show. Please let Carla know when you would like to have a comp ticket for another night of the same production.

Late-comers will need to be escorted into the theater- some from the “back entrance”.(Audience right) Enter during a break in the scene. Once the show starts, all late–comers with seats in the middle of the row are not allowed to pass in front of other guests. They will need to sit towards the back on the end until intermission. Escort them to their seat with a flashlight if necessary. Don’t just open the door and shoo them in.

· After intermission move tables/chairs to the side.

Ushers-

· Man doors before 2:30/7:30 to keep guests from entering early.

· Open doors only after OK from House Manager (Carla Conover). Sometimes there are handicapped/special guests that need to be seated first, and stage managers and directors don’t know about it.

· Greet guests, hand out programs. No need to pull stubs.

· Assist guests inside the theater. Show (usher) them to their seats. Our elderly patrons will probably need help up the stairs. Please do not point and say, “Up there.” Do not ask if they need help- just look at their ticket and show them to their seat.

· Remind guests to not bring food or water into the theater before the show and during intermission. (Bottled water may be closed and kept inside a purse, but may not be drunk during the show.)

· Help with concessions during intermission and before house is open.

· After show- check theater for trash, programs, etc.

· 1 usher might need to monitor restrooms during intermission to allow female guests to use men’s room if empty/ keep males out if there is a female inside.

· You may need to direct patrons to our academy restrooms.

Concessions/Merchandise-

Sell before and during intermission. Restock shelves as needed.

Count cash in box before and after show. A record slip is in the box.

After show –(all)

· Check bathrooms for paper supplies in RR before/after show. Additional paper towels, TP are in the storage closet in the back hallway.

· Empty trash into dumpster , located in the alley, if needed.

· Straighten lobby as needed. Stack chairs/tables on Fri. and Sun.

Last show of production – please help strike if you can. Many hands make for light work!

Q: When may I go in to watch the show?

A: About 5 min. before the show.

Q: Where do I sit to see the show?

A: Two volunteer seats have been reserved for you in the front row ( A115-116 ).

In the event the show is sold out there will be volunteer chairs next to tech booth.

Q: I already have reserved seats for the date I am volunteering. May I use my comp ticket another night?

A: Your comp ticket is for the night of service only. Note: It is difficult to get to the concession stand early at intermission if you are in the middle of a row, so please sit on the end. It really is better to help on a night when you do not already have tickets. Lobby guards will get a reserved ticket for another show. Let Carla know ASAP which show .

Q: May I bring my young child with me?

A: Please make other arrangements for your child if he needs to be supervised by you. It’s too hard to do both well. We ask that only those 16 years and up volunteer to usher/pass out programs. While your 7 year old may look cute, it is not the professional look we are striving for. Responsible children may help with concessions by getting drinks out of the fridge, but will need to purchase a ticket to see the show. (Volunteer seats are limited.)